Insuring Tomorrow: The Role of Evolv I.T. in Revolutionizing the Insurance Sector

As insurance agencies navigate a digital era marked by increasing cybersecurity threats and ongoing technological advancements, Evolv I.T. is paving the way for symbiotic relationships between insurance companies and Managed Service Providers (MSPs). These strategic partnerships offer insurance companies a competitive advantage by providing a comprehensive fleet of technology services. From bolstering cybersecurity measures to facilitating seamless technology integration, IT MSPs, like Evolv I.T., serve as catalysts for operational efficiency, enabling insurance firms to focus on their core mission of risk management and client relations.  

How Evolv I.T. Gives Insurance Agencies a Competitive Advantage  

This article highlights the ways insurance companies reap the benefits of MSP partnerships, with a spotlight on the impactful partnership between Byars|Wright Insurance and Evolv I.T. 

         1. Understanding Needs, Resolving Frustrations 

Since 1946, Alabama-based insurance provider, Byars|Wright, has evolved into a major force in the industry, overseeing the risk management and insurance needs of organizations nationwide. At the heart of their success lies a commitment to building and protecting relationships – an ethos that has garnered them accolades such as the "Best Companies to Work for in Alabama" and the prestigious designation of a Best Practices Agency. Since 2021, Evolv I.T. has operated as Byars|Wright’s sole on-site and remote technology partner, handling 100% of their IT needs across all locations.  

Mitchell Garnett, Chief Financial Officer of Byars|Wright, emphasizes the transformative impact of Evolv I.T. had on the company, saying "Evolv I.T. did a good job of understanding what we needed and in the areas we were struggling with and frustrated with.”  

While Byars|Wright had previously worked with another Managed Service Provider, Garnette noted the unique proactive approach Evolv I.T. took by saying, “They did a great job of understanding us. They didn't come in saying, 'Here's what we can do.' They came in saying, 'What do y'all do? What's your day-to-day look like? What do y'all need? " This personalized approach allowed Evolv I.T. to identify and address pain points, showcasing a level of commitment that made choosing them a no-brainer." 

Mitchell Garnett, CEO of Byars|Wright Insurance and Pete Sansing, Director of Procurement at Evolv I.T. 

          2. Exceptional Turnaround Time and Communication 

They're not just taking notes and saying, ‘well, you'll hear back in a little bit’. We hear back well before 15 minutes, even if it's not an answer, it's someone saying, ‘we've identified the problem’ and they tell us how they’re going to fix it.”  

If our clients submit a ticket, we ensure they receive best-in-class service through our 15-minute ticket review and prioritization, which guarantees quick resolution times. The quick identification of issues and proactive communication set Evolv I.T. apart, with Garnett noting that if our technicians can’t rectify the issue on the call, Byars|Wright has an Evolv I.T. technician providing detailed next steps and regular updates until the issue is resolved.  

At Evolv I.T., we strive to rectify issues immediately, which is a key factor in our near perfect 99.8% Customer Satisfaction Rating. Garnett particularly emphasizes the remarkable turnaround time of Evolv I.T.’s technicians, sharing that “A lot of times the person we're talking to mitigates whatever's going on, or at least gets us going in the right direction in the initial call. 

          3. A 5-Star Symbiotic Relationship 

Whitt Luker, Byars|Wright Insurance's Producer, describes the partnership by saying, "Evolv I.T. has come in at every point in time when we needed them. They've referred customers to us; we've referred customers to them. It truly is a symbiotic relationship." 

Whitt Luker, Byars|Wright Insurance's Producer 

With the recommendation and implementation of Evolv I.T., Byars|Wright updated their employee policy to include Evolv I.T.’s sought-after Employee Security Awareness Training and a two-factor authentication mandate to help fortify their cybersecurity. By resolving their multifactor authentication issues, Evolv I.T. made Byars|Wright eligible for the Cyber Liability Policies they needed.  

Byars|Wright also takes these cybersecurity learnings and provides them to their clients, helping them to safeguard their data and remain compliant. Through Evolv I.T.’s partnership with Byars|Wright, we’re increasing compliance and security of companies across the nation.  

In Conclusion  

At Evolv I.T., we strive to demonstrate our commitment to rectifying our client’s unique challenges and frustrations from day one of partnering with our clients. This client-centric approach sets the foundation for a partnership that goes beyond typical service-provider relationships. 

Our partnership between Byars|Wright Insurance and Evolv I.T. stands as a testament to the profound impact that IT Managed Service Providers can have on the insurance industry. Evolv I.T. not only addresses their day-to-day IT needs, but also acts as an educational resource and strategic partner for them and their clients. Evolv I.T. helps clients set technology requirements that keep their customers safe and reduce cyber risk. The symbiotic relationship helps Byars|Wright inform and advise their customers on best-in-class technology practices and industry standards. 

This unique partnership is based on a deep understanding of Byars|Wright's operations and needs, with a mutual pursuit of creating a safer cyber space and seamless IT operation that increase productivity and efficiency of their day-to-day business for Byars|Wright and their clients.  

Evolv I.T. is a proud partner of Byars|Wright and will continue to help evolve the insurance landscape through proactive and collaborative approaches. 

Evolv I.T. CEO, Daniel Herrera meeting with Garnett and Luker 

With Evolv I.T. as your dedicated technology partner, you do not only get a 9AM-5PM IT support team; our clients gain an always-on technology partner committed to your company’s success and growth.