In just eight years, Evolv I.T. has become a top-rated Technology Managed Service Provider in the United States. Our vision - that technology solutions can keep businesses fortified, secure, and equipped to achieve their goals - has been realized across industries as diverse as education, agriculture, entertainment, finance, retail, and more. In 2023, Evolv I.T.’s “Year of Triumph,” we saw many significant milestones, including opening our first satellite office in tech-hub Tampa and achieving a 99.8% customer satisfaction rating, a company record.
Why has Evolv I.T. found so much success? After all, information technology has been a vital part of organizations for decades, so we have a lot of competitors! What are we doing that sets us apart?
If you ask our clients, the answers ultimately come down to one factor: relationships. We like people and care about their success, and they like us, too. From there, the reasons get more complex but always lead back to our philosophy that we only succeed when we remove stress, optimize business operations with IT, and empower organizations with technology solutions and exceptional service.
Out of all the IT solutions we provide, cybersecurity is a main priority. The “why” is simple: our customers have worked hard to build their businesses, and it only takes one hacker to ruin their efforts. With approximately 560,000 pieces of malware detected every day around the world, and the average cost of a U.S. data breach reaching 9.48 million dollars in 2023, businesses face significant cyber threats to their data.
At Evolv I.T., we are committed to preventing our clients from becoming victims of cybercrime. Whether we are installing Next-Generation Firewalls, training team members in the latest phishing and ransomware threats, or monitoring digital perimeters 24/7/365, we are fortifying the digital defenses of organizations and making a difference. In our Evolv I.T. Security Vault, we make it easy for companies to gain access to the most advanced cybersecurity tactics on the market.
At Evolv I.T., we’ve consistently leveraged proactive technology solutions to stay ahead of threats and decrease downtime. Our proactiveness has helped our clients work faster and increase their profitability and scalability, helping them maintain a competitive advantage in this saturated market. The results speak for themselves.
Those statistics reveal that our customized solutions are eliminating the technology issues businesses face today and fulfilling our own mission. Organizations know that when they work with Evolv I.T., their investments in their technological infrastructure will be well-spent and lead to the results they want and deserve to have.
At Evolv I.T., while we like to fix technological issues, we believe that it is more efficient for companies to avoid them completely. That’s why we go beyond mere problem solving by using strategy and foresight, we’re always anticipating and mitigating issues to ensure we have cleared the way for our clients. By thinking proactively and anticipating risks, we are redefining the standard of IT solutions by optimizing our clients’ operations, making them more efficient, and ensuring they can thrive in an increasingly competitive landscape.
Evolv I.T. ranks among the best MSPs because we invest ourselves in every client interaction, from the time we receive a support request to its completion. We showcase our commitment to service and excellence through an average of just 8 seconds on hold. We also understand how worrying and disruptive I.T. issues can be, so we are the partner our clients need when they arise, 24/7/365. Each ticket is reviewed and prioritized within 15 minutes of being received, guaranteed, and 93% are resolved the same day. Our team members are reliable, cheerful, and proud of their ability to deliver efficient, proactive information technology services.
We believe the most optimal outcomes are achieved when decisions are based on up-to-date, accurate data. By relying on strategic evidence, we eliminate guesswork, which empowers us to mitigate risks and be confident about our work for our clients. Even more importantly, by leveraging real-time data, we are highly agile, allowing us to swiftly adapt to changing circumstances and even get ahead of them. Informed, objective decisions based on trends, patterns, and correlations lead to optimized processes and the achievement of our clients’ business goals.
Partnering with an MSP is an investment, one that we take very seriously. Our clients are trusting us to not only resolve their issues but to help take their businesses to the next level of growth. With every customized strategy we implement, we ask ourselves two questions:
How will this help the customer in the short term? How will this position them for long-term success?
Each time we enhance our clients’ IT infrastructure, we are building a stronger bridge between where their companies are now and where they plan to be in the future. They become able to respond more quickly to changing economies and priorities. As a result, 96% of our clients are growing, proving that Evolv I.T. is the silent partner in their success.
Our team members are resolute in their commitment to the success of Evolv I.T.’s clients, and they know that technology can open new doors. It is, however, ever changing, so they continuously refine their skills and stay current with the latest trends. They attend Evolv I.T.’s weekly “Lunch and Learn,” where they get up to date on skills and industry news. Then, when our technicians get back to work, they use their tech knowledge to empower our clients to go further than they thought possible.
Evolv I.T. is the top MSP in the Southeast for a reason: we are driven by the pursuit of excellence in all that we do. We will always exceed expectations and deliver unparalleled solutions and services to our clients. And, yes, while we are very happy to have achieved a 99.8% customer satisfaction rate, we are looking forward to next year when we can finally say that it is 100%. The .2% will always matter.