Evolv I.T. – IT Helpdesk Technician
Join our dynamic and rapidly growing team at Evolv I.T., committed to delivering innovative solutions in a fast-paced environment. Evolv I.T. ranks among the top MSPs in the southeast with one of the highest customer satisfaction ratings in the industry. We are seeking a skilled, highly motivated, and experienced IT expert who embodies our core values and is introspective, precise, and collaborative to join our team.
The ideal candidate will have a proven track record within the IT services industry and possess strong analytical and critical-thinking skills. As a key member of our organization, you will be key to delivering high-quality IT support and solutions to clients, ensuring the reliability, security, and performance of their IT systems and tools, and therefore empowering their businesses to succeed and reach their goals.
Roles & Responsibilities: As an IT Helpdesk Technician, you will play a crucial role in shaping the success of our organization by supporting IT requests that come in from our clients. Your troubleshooting, assistance, and support are integral to the success of our customers and our organization.
- Provide exemplary customer service as the first point of contact for customers through our helpdesk, be that via phone, email, or ticket
- Ability to troubleshoot and quickly resolve issues remotely
- Delight our Clients with Friendly, Quick, and Helpful Experience
- Manage and thoroughly record all work through our Ticketing System
- Review remote monitoring & management tool and dashboard, applying remediation actions as indicated by our processes
- Ability to carefully follow processes and documentation
- Proactively review and monitor systems
- When opportunities arise you may be required to help with project delivery
- Identify, Communicate, Mitigate potential risks and exercise good judgement to escalate when needed and communicate to the
- Follow the schedule provided by the Service Delivery Manager or Service Coordinator / Dispatcher
- Comply with Standard Operating Procedures (SOPs) for daily / weekly recurring tasks
- Adhere to all our Security Procedures and Keeping a Vigilant Eye for Security Issues
- Identify opportunities for improvement and make constructive suggestions for change
- Contribute to the process of innovative change effectively
- Undertake other duties as required by the Service Delivery Coordinator and Service Desk Manager
Qualifications
- A love of (and ability to) Solve Problems & Challenges
- Great Communication skills
- Be a good listener
- Valid driver’s license
- Strong understanding of operating systems, business applications, printing systems, and network systems
- Must be able to type quickly and accurately while talking on the phone
- A deep desire to deliver an exceptional Client Experience day-in and day-out
- Advanced Knowledge of IT Applications, Software & Hardware
- The ability to keep up with & adapt to the fast-paced IT world
- Experience using a Ticketing system / RMM Tool and PSA software
- Experience providing support via remote tools
- Experience handling Technical Service Tickets
- Experience and knowledge of working with the Microsoft 365 Platform
- Preferred Professional IT Certifications such as Microsoft MCP, MCSA or MCSE, ITIL, ITSM, etc.
- Client Experience Certifications such as Helpdesk Habits etc.
- Experience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business.
Benefits:
- We have Health / Dental and Vision covered!
- Competitive base salary with an attractive commission structure.
- Opportunities for career growth and advancement.
- Flexible work environment.
- Health and wellness benefits.
- IRA
- Join a vibrant and innovative tech culture
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Evolv I.T. is a company that redefines technology solutions and empowers growth for businesses nationwide. The company provides remote technology solutions to handle all aspects of clients' networks, communication, security, proactive technology solutions, and more, leaving clients free from tech-related concerns. With a focus on integrity, transparency, and a 99% client satisfaction rating, Evolv I.T. is a trusted partner for clients looking for tailored, efficient, long-lasting technology solutions and best-in-class support.
A career at Evolv I.T. means you have accepted the challenge of pushing yourself further than before to reach your full potential. All of us have more that we can give and further that we can go—and, at Evolv I.T., we link arms and, together, chase after that potential every day.
We have big goals, and we know that the right people – employees and clients alike – are vital to accomplishing our vision of being the #1 Managed Service Provider (MSP) in the U.S. Every day, our team wakes up tenaciously pursuing our vision while fully embodying our mission and having fun while doing it.
To be a good fit and build a career at Evolv I.T., you must be:
- Reliable – Our unwavering commitment to integrity, transparency, and ethical conduct through consistent service and support earns the confidence of those who rely on us.
- Hardworking – We are passionate and resolute in our commitment to our clients' success.
- Customer-First – Above all else, we are dedicated to exceeding expectations, and deliver best-in-class service and solutions tailored to our client's unique needs, ensuring a hassle-free experience and empowering them to focus on what matters most - the success of their business.
- Team-Oriented – The foundation and success of Evolv I.T. can be attributed to our commitment to collaboration, both internally within our talented team and externally with our valued clients.
We are in pursuit of intelligent, committed people who embody our core values and want to be a part of a diverse and aligned team that is shaping the future of I.T.
Experience level:
Schedule:
- 8 hour shift
- Monday to Friday
- On call
- Weekends as needed
Ability to Relocate:
- Birmingham, AL 35203: Relocate before starting work (Required)
- Work Location: In person
Salary: $45,000.00 - $51,216.41 per year
If you are a dynamic and results-oriented individual looking to make a significant impact in a growing Agile MSP, we invite you to apply. Please submit your resume and a cover letter detailing your relevant experience and accomplishments to careers@evolv.us.
