Who needs support.
What needs protection.
Users, shared workstations, servers, locations, and the devices that connect your business.
YOUR IT INVESTMENT
Make every
IT dollar
count.
Understand what your IT investment supports, what shapes the cost, and what your business needs next.
Tell us about your people, devices, and priorities so you can make an informed decision about your IT investment.
A useful conversation before a detailed proposal.
Request your IT investment review
Tell us about your business and what you want to understand. We’ll review your request and help identify the next step.
01
A conversation tailored
to your business.
02
Users and devices
explained together.
03
A clear next step
toward a scoped proposal.
WHAT SHAPES YOUR PRICE
Your headcount starts
the conversation.
Your actual agreement needs to account for the environment your people work in.
Who needs support.
What is at stake.
Who owns the work.
Security requirements, sensitive information, backup needs, and the responsibilities assigned to your IT partner.
When you operate.
How your systems fit.
Support coverage, onsite needs, business applications, vendor coordination, and your internal IT team.
HOW EVOLV BUILDS THE AGREEMENT
Users + managed devices + agreed scope.
We use both users and devices when developing your proposal. A per-person planning range is only a budgeting reference, not a rate card to which you should add guessed device charges.
Get a review of your environmentUNDERSTAND THE VALUE
A monthly number
needs a clear
set of responsibilities.
Use these areas to discuss what your business needs. Your proposal should state the included services, coverage, and exclusions.
Explore managed IT servicesPeople support
Help desk access, escalation, communication, and the hours your team can get help.
Device care
Monitoring, updates, endpoint management, and maintenance responsibilities.
Security
Identity, email, endpoint protection, and clearly assigned response responsibilities.
Recovery
Backup coverage, restoration testing, and a plan for getting critical work running again.
Vendor ownership
Coordination when software, internet, and infrastructure issues overlap.
Business planning
Reviews of recurring issues, upcoming investments, and changing technology needs.
ALREADY PAYING FOR IT?
Compare the
whole agreement.
Two monthly prices can cover very different work. Select any areas you would like us to clarify in an IT investment review.
| Area to review | What to clarify | Why it matters |
|---|---|---|
| Who helps, during which hours, and under what response commitment? | Your team knows what help to expect. | |
| Which systems are protected, and who handles alerts and incidents? | Responsibilities are clear before an incident. | |
| What is backed up, how is restoration tested, and who owns recovery? | A backup service has a defined recovery purpose. | |
| Who coordinates when the software vendor and IT provider disagree? | You have a clear point of accountability. | |
| What costs extra, how is it priced, and when is approval required? | Your budget reflects more than the recurring fee. | |
| What gets documented and how often do we review priorities and costs? | You can make decisions with useful information. |
Select the areas you want to discuss.
Have an invoice or proposal? Mention it in your request. We can agree on a secure way to share it.
MAKE THE FULL COST VISIBLE
Know what recurs.
Know what needs its own scope.
ONGOING
The managed agreement
Confirm the supported users, managed devices, service responsibilities, and recurring fees in the proposal.
TRANSITION & CHANGE
Onboarding and projects
Ask how discovery, documentation, migration, and larger changes will be scoped, approved, and charged.
SCOPE TO CONFIRM
Licenses and other services
Clarify software licensing, AI, hardware, and connectivity costs. Identify what is included and what is additional.
Planning for AI as well?
Review the service scope and required licenses alongside the business use case.
STRAIGHT ANSWERS
Before you ask
for a number.
Clear expectations make the conversation more useful.
Can I get a price before a proposal?
Published planning ranges can help with an early budget, but they do not establish your actual price or included services. Your proposal is scoped using users, devices, and the work required.
Why do you price using both users and devices?
People need support and managed devices need protection and maintenance. A proposal should account for both. Per-person planning ranges should not be treated as a user rate with additional device fees automatically stacked on top.
Do we have to buy an AI assessment to discuss pricing?
Start with an IT investment review request. We can discuss your IT needs and identify what discovery is appropriate. If a paid assessment is recommended, its purpose, scope, and fee should be clear before you agree to it.
Can you review our current IT agreement?
Yes. Select the areas you want to clarify above, then choose “Review our current agreement” in the form. We can discuss coverage, responsibilities, and charges alongside the price.
What if we already have an internal IT team?
Tell us what your team owns and where additional capacity or expertise would help. Co-managed support needs its own division of responsibilities, so the fully managed planning range may not fit your arrangement.
Are onboarding, hardware, and software included?
These items need to be stated in your proposal. Ask which licenses and services are included in the recurring fee and which onboarding, project, equipment, or carrier costs are separate.
LET’S PUT YOUR BUSINESS IN THE PICTURE
Get a clearer view
of your
IT investment.
Share the basics. We’ll help identify what affects your price and what needs to happen next.
(205) 418-3800Already an Evolv client? Get support
Request your IT investment review
Tell us about your business and what you want to understand. We’ll review your request and help identify the next step.