Careers at Evolv IT
Account Manager (Birmingham)
Birmingham, AL
Own client relationships after the sale. Be the trusted business point of contact for an assigned portfolio of Evolv IT managed IT clients across healthcare, financial services, professional services, and other industries. Retain and grow those accounts, and make sure every client sees the value Evolv IT delivers.
The Role
Own work that matters
Evolv IT is looking for an Account Manager to own client relationships after the sale. You will serve as the trusted business point of contact for an assigned portfolio of managed IT clients, retain and grow those accounts, and make sure each client understands the value Evolv IT delivers. Work with our service team, sales team, and leadership to turn client needs into clear next steps.
What You Will Own
Responsibilities
01 Client Relationship Management
- Be the primary business contact for an assigned client portfolio.
- Build trusted relationships with owners, executives, and practice managers.
- Keep clients informed and confident in their service.
02 Account Growth & Revenue Generation
- Identify needs for cybersecurity, compliance, cloud, Microsoft 365, AI, connectivity, and project work.
- Recommend solutions and move opportunities forward with sales and leadership.
- Prepare proposals and pricing.
03 Business Reviews & Strategic Planning
- Run scheduled business reviews covering service performance, risk, roadmap, and budget.
- Turn reviews into clear, actionable next steps.
04 Service Coordination & Client Advocacy
- Coordinate with the service desk and engineers so issues reach the right owner and get closed.
- Advocate for the client internally and keep internal teams aligned.
05 Account Retention & Contract Management
- Own renewals, quotes, and contract follow-up.
- Spot retention risk early and address it.
06 Documentation & Internal Communication
- Keep CRM records, notes, and next steps current.
- Communicate account status clearly to internal teams and leadership.
Required Qualifications
- 2+ years of experience in account management, client success, relationship management, or B2B sales.
- Excellent written and verbal communication, organization, and relationship-building skills.
- Ability to identify client needs, recommend solutions, and manage difficult conversations.
- Comfort with proposals, pricing, contracts, and explaining business value.
- Working knowledge of CRM tools, Microsoft 365, and common business applications.
Preferred Qualifications
- Experience at a managed service provider (MSP).
- Familiarity with managed IT, cybersecurity, cloud services, and Microsoft 365 licensing.
- Experience facilitating business reviews, renewals, or strategic client meetings.
- Experience with HaloPSA or Autotask.
- Experience coordinating technology opportunities with technical teams.
Core Competencies
- Relationship Ownership
- Proactive Communication
- Business Development
- Accountability
- Strategic Thinking
- Team Collaboration
- Professionalism
- Self-Direction & Initiative
What Success Looks Like
- You anticipate client needs before they become problems.
- You deliver business reviews that produce clear, actionable plans.
- You strengthen relationships across every account.
- You support on-time renewals.
- You surface growth opportunities and move them forward.
- You keep internal teams aligned on each client.
The objective: retain clients, grow accounts, and strengthen Evolv IT as a trusted technology partner.
What You Get
A clear plan, a real system, and room to grow
Pay and benefits.
Pay of $57,000 to $62,000 a year.
- Health, dental, and vision insurance.
- 401(k) matching.
- Paid time off.
A real system.
Documented processes, a maintained CRM, and a service team behind you.
Coaching that is actually scheduled.
Scheduled coaching with your manager and a structured first 90 days.
Clear expectations.
Clear expectations and a defined number for your seat.
The Standard
How we work
The 10 Commandments are how we hire, review, and promote. The ones that matter most in this role include Own IT, Finish Strong, Make People Around You Stronger, and Take Pride in Your Name.
Own the outcome
If it touched your hands, the next action and the quality of the result are yours.
Document the work
Good work becomes repeatable when the next person can understand what happened and why.
Keep raising the standard
We expect feedback, learning, and measurable improvement rather than comfortable repetition.
How We Hire
A straight, respectful process
1
Apply with your resume and a short note on which of our 10 Commandments resonates most and why.
2
Have a direct conversation with the hiring manager.
3
Complete a practical exercise that resembles the real job, such as a mock client business review.
4
Receive a clear decision and, when it is a fit, an offer with defined expectations.