Careers at Evolv IT
IT Support Technician (Tier 3)
Birmingham, Alabama or remote for the right candidate
Own complex escalations, root-cause remediation, project work, and technical mentorship across regulated client environments.
The Role
Own work that matters
Tier 3 is the escalation point that restores confidence when the obvious answer has failed. You will solve deep server, network, identity, and Microsoft 365 problems while improving the systems and technicians around you.
What You Will Own
Responsibilities
The work
- Own escalated incidents across Microsoft 365, identity, Windows Server, virtualization, networking, security, and line-of-business systems.
- Drive root-cause analysis and permanent remediation for recurring or high-impact issues.
- Plan and execute technical projects with documented scope, change control, validation, and handoff.
- Mentor Tier 2 technicians through clear troubleshooting guidance and review.
- Improve standards, runbooks, monitoring, and client documentation based on what incidents reveal.
- Communicate risk, impact, options, and next steps clearly to technical and nontechnical stakeholders.
What you bring
- Deep troubleshooting experience across Microsoft cloud, Windows infrastructure, networks, and security tooling.
- Ability to isolate complex failures methodically and explain the evidence behind a conclusion.
- Experience delivering infrastructure projects and changes in live business environments.
- Strong documentation, mentoring, and escalation leadership.
- Relevant Microsoft, networking, security, or infrastructure certifications are helpful.
What success looks like
- Escalations move forward with a documented hypothesis, evidence, and next step.
- Recurring issues become permanent fixes, standards, or automation.
- Projects finish with validation and a clean operational handoff.
- Tier 2 technicians become more capable because of your guidance.
What You Get
Work that develops your judgment and your career
Real problems with regulated stakes.
Healthcare, financial services, and professional services environments where uptime, security, and compliance genuinely matter. No busywork accounts.
A written standard instead of tribal knowledge.
Documented playbooks, documented environments, and a ticket standard that means you inherit clean work and leave clean work behind.
A defined path up.
Tier 2 develops toward Tier 3. Tier 3 develops toward architecture and leadership. Continuous learning is a Non-Negotiable here, which means the company invests in it, not just expects it.
W-2 with benefits, visible work.
Every seat has a number and every team has a scorecard. If you perform, everyone knows it.
The Standard
How we work
Our Non-Negotiables are how we hire, review, and promote. The ones that matter most in this role are discipline, extreme ownership, continuous learning, high standards, and a relentless pursuit of excellence.
Own the outcome
If it touched your hands, the next action and the quality of the result are yours.
Document the work
Good work becomes repeatable when the next person can understand what happened and why.
Keep raising the standard
We expect feedback, learning, and measurable improvement rather than comfortable repetition.
How We Hire
A straight, respectful process
1
Apply with your resume and a short note about the Non-Negotiable that resonates most.
2
Have a direct conversation with the hiring manager.
3
Complete a practical exercise that resembles the real job.
4
Receive a clear decision and, when it is a fit, an offer with defined expectations.